Shop with confidence! We want you to be delighted with your items but if for any reason you want to return or exchange your order we offer a ‘no quibble’ returns policy. Items can be returned within 14 days for a full refund or an exchange. We kindly ask that you return the items in an unused and saleable condition. Please drop us an email or include a note with either your order number or your name and a telephone number in case we need to call you.
As long as the items are in saleable condition with original packaging / labels we offer a full refund, credit note or exchange at the price you paid for the item(s).
You are responsible for the postage costs of returning the goods to us unless the goods are faulty or the wrong item was sent, however, exchanges are sent out free of charge, including to overseas addresses.
If you have used a discount code on your order, this will also be applied to exchanged items.
Refunds include the postage price paid except in the case of expedited delivery. As per the Customer Contracts Regulations, refunds on expedited orders will be for the price of standard postage only. (If you have received free-expedited delivery your order will be refunded in full as usual).
You can download the form by clicking HERE (If you don't have a printer, a handwritten note is fine)
Please send your returns to:
Lana Bambini Returns, 6 Walhatch Close, Forest Row, East Sussex, RH18 5GT
Please include either a returns form, your packing slip or a note with your contact details.
We suggest using Myhermes for returning items in the UK as your package will be tracked and insured for less than it would cost with Royal Mail. You can find their site here. You are responsible for the postage costs of returning the goods to us, but we'll send exchanges free of charge.
If you are returning goods from outside the EU please mark your package please mark the package with UK RETURNED GOODS to prevent delays due to customs charges being levied on them.
Faulty or Incorrect Items
We hope this never happens but we are human and occasionally an incorrect or faulty will be sent out. Please contact us as soon as possible and we will send you a pre-paid packet to return the item to us. Please wait for us to provide you with a postage label and do not post back until we have supplied this as we cannot refund postage charges for other couriers. Once we have received the item in the same condition as we sent it in, we will arrange a full refund or exchange.